Automate high-volume low-complexity questions using artificial intelligence.
Orion's track record within the digital context has been amazing since 2017, they avoid 1 question in 4.
Since the beginning of 2022, they are also focusing on the automation of your telephone channel.
The Process: Orion welcomes the customer and asks him to summarize his question. The demand is analyzed in real time by the Orion AI. Simple questions are answered automatically by Orion using preconfigured answers or dynamic answers powered by your ERP. The customer can end the call at that point, if the answer is satisfactory. For complex questions, Orion collects additional information from the customer and stores that information directly in your CRM system. Orion informs the customer that an agent will call back at a later date. Alternatively, the call can be immediately transferred to an agent. In either case, the agent has the information previously provided readily available.
Minderbroederstraat, 17 / 2
3000 Leuven